Mcirosoft M365 Core
The OCDI team under M365 Enterprise + Cloud addresses the fragmentation of Microsoft’s SaaS ecosystem by consolidating services under the trusted .microsoft domain. This unification simplifies IT management, strengthens security, and creates a more seamless, consistent foundation for Microsoft’s cloud experience.
Areas of Responsibility
Built and designed automations through agentic workflows to streamline onboarding for internal Microsoft teams migrating to the .microsoft domain, reducing friction and manual effort across the transition process.
Date
Jun. 2025 - Sep. 2025
Location
Redmond, WA
Skills
Prompt Engineering, Agentic Automation
Role
Product Manager Intern
The Challenge
When I first arrived, I was handed a simple-sounding but costly problem: onboarding was soaking up a significant amount of PM bandwidth. I mapped the current state and found a three-step loop:
Teams submit a form with product information to initiate OCDI onboarding
Form submission is recorded to a SharePoint list. User receives an email with a link to office hours signup.
→
Teams attend office hours seeking for approval or to ask questions
All cases would need to be evaluated before approval in these office hours, which occur 4 times a week.
→
OCDI team member evaluates their request during office hours
OCDI team evaluates the submission against policies. Approvals are recorded in a SharePoint List.
Like most projects, I start by mapping out the current state user flow to gain an understanding of where the friction pain points are.